Customer Care
At Swish Fragrance, we value our customers and are committed to providing you with an exceptional shopping experience. Our customer care policy ensures transparency, satisfaction, and trust in every interaction.
1. Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you encounter any issues with our products or services, please contact us, and we will work to resolve them promptly.
2. Refund and Exchange Policy
• Eligibility: Refunds or exchanges are accepted within 24 hours of purchase.
• Conditions: Products must be unopened, unused, and in their original packaging.
• Process: To initiate a return or exchange, please contact our customer care team with your order details.
• Exclusions: Personalized or discounted items are non-refundable unless they are defective.
3. Damaged or Incorrect Items
• If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.
• We will arrange for a replacement or refund at no extra cost.
