STORE POLICY
Customer Care
At Swish Fragrance, we value our customers and are committed to providing you with an exceptional shopping experience. Our customer care policy ensures transparency, satisfaction, and trust in every interaction.
1. Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you encounter any issues with our products or services, please contact us, and we will work to resolve them promptly.
2. Refund and Exchange Policy
• Eligibility: Refunds or exchanges are accepted within 24 hours of purchase.
• Conditions: Products must be unopened, unused, and in their original packaging.
• Process: To initiate a return or exchange, please contact our customer care team with your order details.
• Exclusions: Personalized or discounted items are non-refundable unless they are defective.
3. Shipping and Delivery
• Processing Time: Orders are processed within 1-3 business days.
• Delivery Time: Local deliveries are delivered the same day except Sundays. Outside Accra deliveries are delivered next day. International delivery times may vary.
• Tracking: All orders come with tracking information for your convenience.
• Delays: While we strive to meet delivery timelines, delays caused by unforeseen circumstances are beyond our control.
4. Damaged or Incorrect Items
• If you receive a damaged or incorrect product, please notify us within 24 hours of delivery.
• We will arrange for a replacement or refund at no extra cost.
5. Product Authenticity
Swish Fragrance guarantees the authenticity and quality of all our products. If you have concerns about a product, please reach out for verification.
6. Payment and Security
• We accept secure payments via multiple channels, including mobile money, bank transfers, and credit/debit cards.
• Your payment information is protected with industry-standard encryption.
7. Privacy Policy
Your personal information is kept confidential and used solely for processing your orders and improving your shopping experience.
8. Customer Support
Our dedicated customer care team is available to assist you with inquiries, orders, and concerns.
• Contact Hours: Monday to Saturday, 9 AM – 6 PM (GMT).
• Email: hq.swishfragrance@gmail.com
• Phone/WhatsApp: +233-55-341-0106
9. Feedback and Suggestions
We value your feedback and suggestions. Share your thoughts to help us improve our products and services.
Thank you for choosing Swish Fragrance. We look forward to serving you with elegance, quality, and care.
Swish Fragrance – We Know How You Should Smell Like.
Wholesale Inquiries
Thank you for your interest in partnering with Swish Fragrance! We are excited to collaborate with retailers, distributors, and businesses looking to stock our premium fragrances.
Why Partner with Swish Fragrance?
• High-quality, luxurious scents at competitive wholesale prices.
• A diverse range of fragrances to suit every preference.
• Attractive packaging designed to stand out on your shelves.
• Reliable customer support and flexible order options.
How to Apply for Wholesale
To become a Swish Fragrance wholesale partner, please fill out the inquiry form below. Provide the following details:
• Your name and business name.
• Location of your business.
• Contact information (email and phone number).
• Nature of your business (e.g., retail shop, online store, distributor).
• Estimated order quantity or specific product interest.
What to Expect
Once we receive your inquiry, our team will contact you within 2-3 business days to discuss pricing, terms, and how we can best meet your business needs.
For further assistance, feel free to email us at info@swishfragrance.com or call/WhatsApp us at +233-55-341-0106.
We look forward to helping you bring the elegance of Swish Fragrance to your customers!
Swish Fragrance – We Know How You Should Smell Like.
Payment Methods
Credit / Debit Cards - MOMO - Offline Payments